Terms and Conditions
These General Conditions regulate the acquisition of the products offered on the website www.olisticscience.com, owned by OLISTIC RESEARCH LABS, SL (hereinafter, OLISTIC).
The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions that are indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.
2. IDENTIFICATIONTIC, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:
- Its corporate name is: OLISTIC RESEARCH LABS, SL
- Its commercial name is: OLISTIC
- Its CIF is: B67622431
- Its registered office is at C / CASANOVA Nº 80 - BAJOS, 08011, BARCELONA.
- It is registered in the Mercantile Registry of Barcelona, volume 47,339, folio 136, page B-586,976, 1st entry.
To communicate with us, we put at your disposal different means of contact that we detail below:
- Telephone: +34 938322330
- Email: email@example.com
- Postal address: C / CASANOVA Nº 80 - BAJOS, 08011, BARCELONA (SPAIN)
All notifications and communications between users and will be considered effective, for all purposes, when they are made through any of the means detailed above.
The products offered are food and vitamin supplements for the final consumer.Based on a short online questionnaire with generic questions about the client's hair condition, habits and lifestyle, the most appropriate food and vitamin supplements will be recommended for you to purchase.
- Olistic For Men: is a drinkable food supplement that contributes to the growth, beauty, well-being and health of male hair.
- Olistic For Women: is a drinkable food supplement that contributes to the growth, beauty, well-being and health of female hair.
- Olistic Immune: is a drinkable food supplement that contributes to the proper functioning of the immune system.
5. RELEVANT CONSIDERATIONS PRIOR TO THE CONSUMPTION OF OLISTIC
Is Olistic compatible with my medication?
The dietary supplements offered by Olistic are generally compatible with most medications, due to the nature of their components and their dosages.
However, in case of taking any medication, Olistic recommends consulting with your doctor before starting on its products for the first time.
Do I have to take into account any type of allergy to take Olistic?
Our products do not contain any allergens contemplated in Regulation 1169/2011.In case of allergy to any of the ingredients present in the nutritional information of our products, we recommend that you consult your doctor.
Can Olistic be taken when pregnant, trying to get pregnant or breastfeeding?
On many occasions, women who find themselves in this situation already take some type of supplement or even a vitamin supplement, for this reason, we recommend that your doctor approve the compatibility of Olistic For Women with their current situation before consuming it.We do not recommend being consumed by pregnant or lactating women without the approval of your doctor.
Olistic Immune does not present any contraindication for pregnant or lactating women.Still, if you are pregnant or lactating, we recommend that your doctor approve the compatibility of Olistic Immune with your current situation before consuming it.
Is Olistic recommended for all ages?
Olistic is mainly recommended for people over 18 years of age, because those under 18 can continue in advanced stages of growth and hormonal development.
As for the upper limit, Olistic can also be very useful for advanced ages, as long as its compatibility with certain diseases or medical treatments is ensured.
Therefore, this does not mean that Olistic is less suitable for children under 18 or advanced ages, but that for certain ages Olistic recommends that its consumption be authorized by the responsible doctor.
Is Olisitic suitable for vegetarians and vegans?
Our products are suitable for vegans or vegetarians.
6. AVAILABILITY AND SUBSTITUTIONS
Olistic intends to guarantee the availability of all the products that are advertised through www.olisticscience.com.However, in the event that any requested product is not available or if it has been sold out, the customer will be informed by email as soon as possible, informing him of the delay in shipping and that the shipment will proceed as soon as the product enters stock as soon as possible.
If the product is not available, and the consumer having been informed of it, Olistic may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract.
In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid will be made by the same means by which the payment was made.
If Olistic is unjustifiably late in the return of the amounts paid, the consumer may claim double the amount owed.
7. PURCHASE AND / OR CONTRACTING PROCESS
To make any purchase at www.olisticscience.com, the customer must be of legal age.
The customer has two options to purchase the products:
In both cases, the steps to follow to make the purchase are:
- Fill in the questionnaire on habits and lifestyle (optional).At the end of the questionnaire, 1 product will be recommended depending on whether it is male or female.
- Select the purchase option: "Unique" or "By subscription"
- Fill in the form with your personal information and shipping address
- Fill in the information to make the payment and click on "Confirm purchase"
Once the previous steps have been followed, the user will receive the nutritional supplement with the equivalent of 28 days of intake in the case of Olistic For Men or Olistic For Women and 14 days in the case of Olistic Immune.
It is recommended that the customer print and / or save a hard copy of the conditions of sale when placing their order, as well as the receipt sent by Olistic by email.
When making the purchase, the purchase receipt will be generated with the breakdown of the items included in the total amount.You can access this ticket in the customer area.
8. DURATION, RENEWAL AND CANCELLATION OF THE CONTRACT
One-Time Purchase: The purchase is made only once.
By subscription: the subscription is monthly.
Only for subscription option: the contract is automatically renewed every month, unless expressly canceled by the client.
Only for subscription option: during the valid month, the customer can cancel the subscription and the contract will not be automatically renewed at the end of the monthly period.To exercise the right to cancel the contract, the user must contact the Customer Service by phone or email (firstname.lastname@example.org) and express your wish to unsubscribe.You can also cancel it from your personal account.For the cancellation to be effective, the client must notify Olistic until the 28th of each period.
The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.
The scope of delivery covers all Spanish towns within the Peninsula.
Forms and delivery times
Delivery method: via courier company
For a single purchase: the delivery of the single purchase will be made in 2-4 working days from the payment of the order and the product will be destined to cover the needs of one month.
For the subscription: the initial terms will be the same and then it will be scheduled in advance so that the client receives it on the date that he has established taking into account those 2-4 working days of shipment.
10. PRICES, EXPENSES AND TAXES
The prices of the products that are collected in www.olisticscience.com will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity, except for printing errors and whatever the destination of the order.
In the event that the customer chooses to purchase the product in its "subscription" mode, they will obtain a discount on the price of the product compared to the price they would pay for them in the "one-time purchase" mode.
The final prices of all the products, (and where appropriate, the final prices per unit of measure, when required) together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear inwww.olisticscience.com.
The products have VAT included.
The VAT rate is 10%.
Shipping costs: included in orders over € 50 and in the subscription
Product prices can change at any time.In this case, the price to be applied will be the one in force on the date the order is placed.In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.
If there is a price variation and the client is already subscribed, the modification will be communicated to him by email to give him the opportunity to cancel the subscription if he so wishes.
11. FORMS OF PAYMENT
We put at your disposal these forms of payment:
- We accept credit and debit cards from Visa, MasterCard and American Express.We also acceptPaypalfor the "One Time Purchase" option.
- You can make the payment immediately through the secure payment gateway SSL.If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment method.Both personal and bank data will be protected with complete confidentiality and in compliance with current data protection regulations.
12. RETURN AND WITHDRAWAL POLICY
According to the regulations, the consumer and user will have the right to DESIST the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any cost, except those provided for in art.107.2 and 108 of RD1 / 2007, of November 16, approving the referred text of the General Law for the Defense of Consumers and Users.
The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform Olistic about their desire to withdraw from the contract.
During this period, the consumer will inform the entrepreneur of his decision to withdraw from the contract by filling in the form at the end of this document and sending it to the Olistic email address.
Olistic will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal.
The withdrawal implies that Olistic will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days from the date on which it has been informed of the withdrawal, following the same procedure chosen by the client for its payment.
To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.For health and hygiene reasons, returns of products whose boxes or vials are open and / or unsealed will not be accepted.
Once we receive your request, we will contact the customer to indicate the details of the return.
The customer will bear the costs of returning the goods.
Return of packages damaged during transport:
In the event that at the time of delivery the customer appreciates that the package is damaged or tampered with, the consumer may return the product to the company with the right to obtain a full refund.To do this, you must contact our customer service as soon as possible and within three days of delivery, sending an email along with a photograph of the status of the package.
Once we receive your communication, we will contact the customer to indicate the details of the return.In these cases, Olistic will bear the costs of returning the goods.
Products purchased through www.olisticscience.com have a two-year warranty period from the time of purchase, which covers possible manufacturing defects in the product.
The term is two years for all articles except those that have a previous expiration date, in which case this will determine the period of validity of this guarantee.
Deficiencies caused by improper use or manipulation, or defects derived from any external cause are excluded from the guarantee.
14. LIABILITY AND DISCLAIMER OF LIABILITY
The consumer and user have the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Title.IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in accordance with the contract, the consumer may choose to replace the product with another equal or similar, depending on availability, being free for the consumer.The replacement will take place within a reasonable period of time.
Olistic is not a healthcare provider and the recommendations it makes on the products it sells are not medical recommendations.Olistic does not offer a medical diagnosis or advise or propose a treatment for a specific disease or pathology.
15. RECOMMENDATION SCHEDULE
The recommendation program aims to reward Olistic users when one of the contacts they have invited to buy from Olistic makes their first purchase.
The person who recommends (Inviting) you must have an account created in Olistic to be able to send a recommendation link to your contacts via email, Facebook, Messenger or by sharing the link for example on WhatsApp.
The person who receives the invitation (Invited) must be a user who is not previously registered in Olistic.Through the recommendation link, the Guest accesses a discount code of € 25 for their first purchase at Olistic.This code is unique per user, is restricted to a single use and is only valid for new buyers.
When a Guest makes their first purchase through the recommendation link sent by the Inviter, within 24 hours of the purchase date, the Inviter will receive by email an award for the recommendation consisting of a discount code of € 25.The prize will be awarded to the Guest as long as the Guest does not cancel their purchase at Olistic within a period of 1 calendar day from the purchase and only for the Guest's first purchase.The Inviter who receives the discount code award can use it for their next purchase in Olistic or, in the case of being a subscriber of the Olistic monthly plan, activate it in the user area so that the amount of the next charge of their monthly plan is reduce by € 25.In the event that the Inviter is a subscriber of the Olistic monthly plan and obtains more than 1 discount code of € 25 in the month, they must save the following codes to enter them in the user area in the following months.You can also use these codes to apply them to cash purchases, contract another subscription or give the discount code to your contacts.
The following behaviors are excluded from the Olistic referral program:
- Users who do not register in Olistic through the Inviter recommendation link.
- If the Inviter and the Guest are the same person.
- If the Inviter is not a natural person.
- Put the recommendation link in the Olistic channels (comments on social networks, blog or ratings).
- Advertise of any kind or send "spam" emails for the purpose of bringing traffic to the referral link.
- Any other behavior that Olistic considers violates the philosophy of its referral program.
Olistic reserves the right to cancel user accounts in cases that it considers to violate the program.Likewise, Olistic reserves the right to cancel the referral program or modify these terms and conditions at its discretion.
16. CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with Olistic, the client should contact the customer service department through the email address email@example.com
Customer service hours: Monday to Friday from 9:00 a.m. until 6:00 p.m.
Telephone: +34 938322330
According to the Resolution of online disputes in consumer matters of the EU and in accordance with Art.14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/ odr /.
17. APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.