TERMS AND CONDITIONS OF USE OF THE WEBSITE

NOTICE : Please read this document carefully. The Services provided by OLISTIC RESEARCH LABS, SL (hereinafter, “ OLISTIC ”) on the website www.olisticscience.com (hereinafter, “ Website ” or “ Web ”) are carried out under the conditions (hereinafter “ Terms and Conditions ”) listed below.

  1. SCOPE OF APPLICATION OF THE TERMS AND CONDITIONS
  • The purpose of the Terms and Conditions is to regulate the conditions for the provision of Services and the acquisition of Products through the OLISTIC Website.
  • The contracting and sale of the Products and/or Services of OLISTIC implies the acceptance of all the provisions included in the present as they are written at the moment in which the user and/or client accesses the website.
  • Non-acceptance of these Terms and Conditions will imply the impossibility of contracting the Products and/or Services offered by the OLISTIC website.
  • Eventually, the access and use of certain contents or Services of the Web may require the approval by the User of additional particular conditions that come to complete these Terms and Conditions. These particular conditions, due to their special nature, would prevail over these Terms and Conditions.
  • OLISTIC may occasionally modify the Terms and Conditions. The Terms and Conditions that are published at the time of browsing will be binding for the Web User. Each implementation of changes to these Terms and Conditions will be considered a new version.
  1. OLISTIC INFORMATION

Identity

OLISTIC RESEARCH LABS, SL

 

CIF

 

B67622431

 

Registry data

 

Mercantile Registry of Barcelona, ​​volume 47339, page 137, page B-548976.

 

Address

Email

 

support@olisticscience.com

  1. DEFINITIONS
  • In these Terms and Conditions,
  • OLISTIC ” means OLISTIC RESEARCH LABS, SL
  • " Customer " means the User(s) who accepts these Terms and Conditions, accesses and uses the Website contracting the Products and Services available. The Customer may optionally register on the Website by creating an account and/or customer profile.
  • Account ” Has the meaning set forth in clause 1.
  • Order ” means the OLISTIC Product and/or Service ordered through the Website.
  • Product s” means the products offered by OLISTIC on its Platform. By way of example, but not limitation, the Products include:
  • Olistic For Women: is a drinkable food supplement that helps the growth, beauty, well-being and health of female hair.
  • Olistic For Men: is a drinkable food supplement that helps the growth, beauty, well-being and health of male hair.
  • " Service(s) " means the services offered by OLISTIC on its Website that are described in clause 1.
  • Website ” means the OLISTIC website olisticscience.com .
  • " Terms and Conditions " means these Terms and Conditions of use of the Website.
  • " User(s) " means any natural or legal person who accesses and browses the Website, regardless of whether they register and purchase any of the Services offered on the Website.
  • In these Terms and Conditions, unless there is an intent to the contrary:
      1. The use of the singular will include the plural and vice versa.
      2. Use of any gender includes all other genders.
      3. Headers are used for reference only.
      4. References to any legislation or rule include any successor legislation or rule, and are Spanish legislation or rules unless otherwise stated.
      5. Any phrase introduced by the terms "including", "includes", "in particular" or any other similar expression should be interpreted in an illustrative manner and does not limit the meaning of the words that precede those terms.
  1. REGISTRATION AND ACCOUNT
  • For the purposes of accessing the Services and Products offered on the Website, the User may register and activate a personal account (hereinafter, the “ Account ”), providing a series of personal data necessary for registration. Consult the Privacy Policy for more information on the processing of your personal data.
  • The Account is personal and the access data is considered confidential information, the User and/or registered Client is responsible for the activity carried out in the Account. OLISTIC will not be in any case responsible for any damages or losses that may be caused to the registered User and/or Client as a result of the use of the Account, including the functionalities allowed through it, such as, by way of example and not limitation, access to the Web and the Services.
  • In order to maintain control over the Account, the User must take all those measures that are necessary in order to prevent the use of the Account by unauthorized persons, such as maintaining control of those devices used to access the Account. Account and/or not to reveal the access credentials to third parties.
  • In the event that a Registered User and/or Client detects or suspects unauthorized use of the Account, access credentials or any other permitted functionality, they undertake to notify OLISTIC through the email mentioned in point 2 of these Terms and Conditions.
  • OLISTIC may cancel or terminate the Account or leave it suspended for the purpose of protecting the User and/or registered Client, OLISTIC or any other third party, as a result of identity theft or fraudulent access to the Account.
  1. PRODUCTS AND/OR SERVICES
  • The Website contains functionalities and characteristics that consist, without limitation, of services related to the online purchase and sale of Products and, in particular, food and vitamin supplements, as well as product recommendation services based on habits and lifestyle or recommendations from healthy habits when applicable (hereinafter, the " Services ").
  • Any reference to the Services in these Terms and Conditions will include all the features and functionality, user interfaces, materials, software, computer code and any other element that is part of the Services and/or the Website.
  • The description of the Products displayed on the Web is made from OLISTIC's own images (of which the entity reserves all rights of use) and/or from information and images supplied by suppliers.
  • OLISTIC has the corresponding authorizations for the use of trade names or registered trademarks contained on its website.
  • The availability of the Products that are displayed on the OLISTIC Website are updated based on stock. All Product orders are subject to Product availability. OLISTIC does not offer Products not available in stock intentionally.
  • In those cases in which the contracting of an unavailable Product has occurred, OLISTIC undertakes to act in good faith and provide the Client, at OLISTIC's discretion, the possibility of:
    1. In case of anticipating the availability of the Product, proceed to send it in a new delivery period.
    2. If the Product is not available, replace the contracted Product with another Product with similar characteristics that the Customer may accept or reject by exercising their right of withdrawal and termination of the contract.
    3. In the event of unavailability of all or part of the order, and the rejection of replacement products by the Client, the reimbursement of the amounts paid by the Client by the same means by which the payment was made.
  1. PRICE OF PRODUCTS AND/OR SERVICES
  • Unless subject to particular conditions, the price of the Products is indicated in the descriptive sheet of each one of them, without prejudice to the possible errors indicated in clause 5.
  • Unless otherwise indicated, the prices of the Products and/or Services offered on the OLISTIC Website include VAT.
  • Unless OLISTIC establishes otherwise, the price of the Products does not include shipping costs. .
  • The price also does not include the corresponding taxes and duties in accordance with current regulations.
  • OLISTIC is not responsible for possible errors in the price of the Products published on its Website. If the price of the Product could contain an error, OLISTIC undertakes to: (i) notify the Client of the actual price of the Product and (ii) inform him of the possibility of withdrawing from his purchase of the same.
  • The prices of the Products on the Website may be freely modified by OLISTIC. Confirmed Orders will not be affected by the subsequent modification of their amount.
  1. PRODUCT PURCHASE PROCESS
  • The Customer agrees to pay the price of the Product at the time the Order is placed. OLISTIC accepts the payment methods identified within the Order process. Depending on payment methods, additional information may be required, including specific forms of identification.
  • To proceed with the payment, the Customer must enter their payment details in the form provided for this purpose. OLISTIC undertakes not to store, under any circumstances, sensitive information such as payment card numbers or authentication codes.
  • All payment card holders will be subject to checks for validation and authorization by the card issuer. Other payment methods may also be subject to checks for validation purposes and authorization by the payment system providers. OLISTIC is not responsible for the card issuer or payment service provider denying the authorization or validation of the payment. OLISTIC is also not responsible for any delay or non-delivery as a consequence of non-payment.
  • OLISTIC may, at its discretion, reserve the right to delay sending the Order until it has the necessary collection guarantees.
  • Unless otherwise indicated, OLISTIC will not proceed to send any Order until it has received the full price.
  • When making the purchase, the purchase ticket will be generated with the breakdown of the concepts included in the total amount.
  • The client has two options for the acquisition of the products:
    1. Single purchase.
    2. Monthly subscription.

In both cases, the steps to follow to make the purchase are:

    1. Fill in the questionnaire about habits and lifestyle (optional). At the end of the questionnaire, 1 product will be recommended depending on whether you are a man or a woman.
    2. Select the purchase option: "Unique" or "By subscription"
    3. Fill in the form with your personal information and shipping address
    4. Fill in the information to make the payment and click on "Confirm purchase"

It is recommended that the client print and/or save a copy in a durable medium of the conditions of sale when placing their order, as well as the receipt sent by Olistic by email.

  1. SHIPPING POLICY
  • Home delivery is available for shipments within the Spanish national territory as well as for the countries that are enabled on the web as recipients of the shipment. Once the Order is confirmed, it will be prepared and delivered to the carrier.
  • Unless OLISTIC indicates otherwise, the shipment of the Order may be associated with certain expenses that are the responsibility of the Client. OLISTIC will inform the Customer prior to payment of the Order of the shipping costs or additional costs, applicable in each case.
  • OLISTIC undertakes to make every effort to deliver the Products purchased without delay. For this, OLISTIC works with courier companies of recognized prestige, however, OLISTIC is not responsible for any delays in delivery that may occur or for compliance by the courier companies with the estimated delivery times that they provide to the Client. .
  • It is the Client's responsibility to provide the correct information for the delivery of the Products. In the event that the delivery data is erroneous or incomplete, OLISTIC reserves the right to pass on the costs associated with the new shipment to the Client.
  • Upon delivery, title to and risk in the Product shall pass to Customer.
  1. RETURN AND WITHDRAWAL POLICY
  • The Client will have the right to withdraw his order within a period of fourteen (14) calendar days from receipt of the same without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users (LGDCU).
  • During this period, the Client will notify OLISTIC of his decision to withdraw from the contract by filling out the form at the end of this document and sending it to OLISTIC's email address.
  • OLISTIC will communicate to the Client in durable support an acknowledgment of receipt of said withdrawal.
  • Withdrawal implies that OLISTIC will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days from the date on which it was informed of the withdrawal, following the same procedure chosen by the Client for payment.
  • To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used. For health and hygiene reasons, returns of products whose boxes or vials are open and/or unsealed will not be accepted.
  • Once we receive your request, we will contact the customer to indicate the details of the return.
  • The customer will bear the costs of returning the goods.
  • The Client will have the right to terminate the contract in accordance with the LGDCU and specifically with the provisions of article 119 and following of the LGDCU.
  1. PERSONAL DATA PROTECTION
  • In accordance with Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data (“RGPD”) and other applicable data protection regulations, OLISTIC informs the User and/or Client that it is responsible for the processing of their personal data that will be processed for the purposes of: (i) executing and maintaining these Terms and Conditions, managing, developing and manage the contractual relationship and (ii) comply with the legal obligations derived from the contractual relationship established between OLISTIC and Client and/or User. The legitimacy of the data processing is based on the established contractual relationship, the legitimate interest of OLISTIC in processing the contact data and compliance with the legal obligations that may eventually apply. The data may be communicated to public administrations and/or competent authorities and bodies. For more information (such as the rights of data subjects, for example), consult the OLISTIC Privacy Policy .
    • RESPONSIBILITY
    • The Web, the Services and all the information, Products and Services provided or contained therein are available and developed " as is " and in the manner in which they are available at all times " as available ", and OLISTIC expressly waives all express or implied warranties of any kind, including, among others, implied warranties of accuracy, validity, reliability, availability, suitability or completeness of any information, content or data provided through the Website. Consequently, OLISTIC will not be responsible in any case for any damages, losses and costs, whether directly or indirectly (including, but not limited to, lost profits, consequential damages or punitive damages), as well as any other damage that may be may cause or generate as a consequence of the access and/or use of the Web and the Services by the User.
    • Additionally, OLISTIC does not make any type of guarantee that the Website or the Services, or the Products or elements included in all of them, meet security, uninterruption, adequacy or error-free requirements or that the information is safe and effective.
    1. SUSPENSION AND TERMINATION
    • OLISTIC reserves the right to modify, cancel, terminate or suspend access to the Account, the Website and the Services (totally or partially) at any time, in the event that it is suspected that the User is carrying out conduct contrary to the provisions of these Terms and Conditions.
    • In the event that these Terms and Conditions are suspended or terminated, the User's rights to access the Services or to use any of the features of the Website or any other content available on the Website will terminate immediately.
    • From the termination or resolution of these Terms and Conditions or access to the Account for any reason, any clauses of these Terms and Conditions that have the nature of continuing in force, will continue to apply.
    1. ADDITIONAL INFORMATION
    • If any of the clauses included in these Terms and Conditions is declared, totally or partially, null or ineffective by any competent court, the rest of the clauses will not be affected, continuing in full force and effect.
    • All exonerations, exclusions and, where appropriate, compensation established in these Terms and Conditions will remain in force after the end of the relationship.
    • The absence of individual or partial exercise, or the lack or delay in the exercise of any right, faculty or remedy by OLISTIC will not constitute a waiver by it nor will it exclude or impair any other exercise of right, faculty or remedy that arises under the these Terms and Conditions.
    1. ADDITIONAL INFORMATION
    • If any of the clauses included in these Terms and Conditions is declared, totally or partially, null or ineffective by any competent court, the rest of the clauses will not be affected, continuing in full force and effect.
    • All exonerations, exclusions and, where appropriate, compensation established in these Terms and Conditions will remain in force after the end of the relationship.
    • The absence of individual or partial exercise, or the lack or delay in the exercise of any right, faculty or remedy by OLISTIC will not constitute a waiver by it nor will it exclude or impair any other exercise of right, faculty or remedy that arises under the these Terms and Conditions.
    • OLISTIC reserves the right to assign the rights or obligations provided for in these Terms and Conditions without the prior consent of the User.
    • The Client, by virtue of the Terms and Conditions, may not assign, transfer or convey any of their rights, without the prior express consent of OLISTIC.
    • The Terms and Conditions constitute the entire agreement between Client and OLISTIC and replaces all previous agreements, including communications, representations or agreements, oral or in writing, without prejudice to the subsequent signing of specific agreements or contracts.
    1. JURISDICTION AND APPLICABLE LAW
    • These Terms and Conditions will be governed and interpreted in accordance with Spanish law, waiving any applicable legislation.
    • Any dispute, controversy, conflict or claim that may arise from the interpretation or execution of these Terms and Conditions must be submitted to the Courts of the city of Madrid.
    • OLISTIC reserves the right to assign the rights or obligations provided for in these Terms and Conditions without the prior consent of the User.
    • The Client, by virtue of the Terms and Conditions, may not assign, transfer or convey any of their rights, without the express prior consent of OLISTIC.
    • The Terms and Conditions constitute the entire agreement between Client and OLISTIC and replaces all previous agreements, including communications, representations or agreements, oral or in writing, without prejudice to the subsequent signing of specific agreements or contracts.
    1. JURISDICTION AND APPLICABLE LAW
    • These Terms and Conditions will be governed and interpreted in accordance with Spanish law, waiving any other applicable legislation.
    • Any dispute, controversy, conflict or claim that may arise from the interpretation or execution of these Terms and Conditions must be submitted to the Courts of the city of Barcelona.
    1. FORMS
    withdrawal form
    Claims form